Palfred + Help Scout.
Access your Help Scout mailboxes from Slack — check conversation status, draft replies, and review customer profiles without leaving your chat.
@Palfred what's our Help Scout mailbox looking like this morning?
7 unassigned — 2 came in overnight from Enterprise customers. Want me to assign those first?
Yes, assign Enterprise tickets to @senior-support
@Palfred draft a reply for conversation #4521 — customer wants to downgrade but keep their data
Draft based on your Billing Policies doc:
Send this, or want me to adjust?
Add a note about the 30-day grace period too, then send it
Sent ✓ Reply posted on #4521 with grace period info included
@Palfred search Help Scout Docs for our SSO setup guide — a customer is asking
Found it in your knowledge base:
Want me to share the link with the customer directly?
Yes, include it in the reply on their open conversation
Why connect Help Scout to Palfred?
Help Scout is built for support teams that value personal, human customer communication. Its clean interface keeps agents focused, but when discussions about tricky tickets happen in Slack, the back-and-forth between tools slows resolution. Palfred connects Help Scout to Slack so your team can access mailbox data and customer context right where they collaborate.
With the Palfred Help Scout integration, agents can look up any conversation by customer name or email, get a summary of the full thread, and draft reply suggestions that match your team's tone. When an escalation comes up in a Slack channel, Palfred provides all the context — customer history, previous conversations, and satisfaction scores — so the team can resolve the issue faster. Replies can be sent back to Help Scout directly from the Slack discussion.
For support managers, the integration offers real-time mailbox visibility. Ask Palfred for unresolved conversation counts, average response times, or a breakdown of conversations by mailbox. Teams that use Help Scout's Docs feature can also search their knowledge base from Slack, making it easy to share relevant articles with customers or teammates. If your support team prides itself on personal service, Palfred helps them deliver it faster.
What you can do.
One minute. That's it.
No onboarding calls. No configuration wizards. Just install and go.
Add to Slack
One click install. Palfred joins your workspace in under a minute.
Connect Help Scout
Authorize Help Scout in the Palfred settings. One click.
Just ask
Mention @Palfred in any channel and ask about your Help Scout data.
Works great with.
FAQ: Palfred + Help Scout
Does Palfred work with multiple Help Scout mailboxes?
Yes. Palfred can access all mailboxes under your Help Scout account. Specify the mailbox name when querying conversations.
Can I search Help Scout Docs from Slack?
Yes. Ask Palfred to search your knowledge base and it returns relevant articles that you can share with customers or teammates.
What Help Scout permissions are needed?
Palfred needs read access to conversations and customers. Write access enables creating conversations and posting replies from Slack.
Does Palfred support Help Scout's saved replies?
Palfred can suggest replies based on your conversation history and team tone, which serves a similar purpose to saved replies but with more flexibility.
Pay for what you use.
No per-seat pricing. One workspace, one bill.
Free
5,000 credits (~100 conversations)
Includes:
- AI assistant that works right in your Slack threads
- References your team's context in channels it's added to
- Connects to the tools you already use (Jira, GitHub, and more)
- Automates recurring work like reports and check-ins
- Drafts updates, tickets, and docs on your behalf
Team
Most popularper Slack workspace
Everything in Free, plus:
- Monthly credits refresh automatically
- Higher capacity for heavier workflows + more scheduled automation
- Priority support
Enterprise
For organizations with specific needs
Everything in Team, plus:
- SSO & SAML
- Dedicated account manager
- Custom SLA
- Audit logs